Special Project and Operation Support Manager

We are looking for a Special Projects & Operations Support Manager to lead strategic projects, strengthen operational support, and drive continuous improvement across our Large Format store network. This role will act as a key link between HQ and retail branches, ensuring smooth project implementation, effective store operations, technology rollouts, vendor management, and execution of commercial initiatives across 169+ stores. Key Responsibilities 1. Special Projects & Strategic Implementation Lead strategic projects from planning and implementation through post-project evaluation. Define project scope, workflows, timelines, and operational requirements. Lead new technology and system rollouts, including User Acceptance Testing (UAT). Coordinate store-level campaigns, seasonal activities, and special events. Monitor project budgets, performance targets, and operational KPIs. 2. Store Operations & Process Improvement Act as the key contact between store teams, internal functions, and external partners to resolve operational issues. Improve end-to-end store processes, including receiving, product quality checks, returns, and store-to-store transfers. Develop and implement SOPs and operating guidelines to ensure consistent execution across stores. 3. Vendor & Facilities Management Manage third-party service contracts, including housekeeping, cleaning, and trolley management. Monitor vendor performance, service levels, and monthly expenses. Manage operating budgets for cleaning services, supplies, and staffing. Prepare operational and vendor performance reports for management. 4. Commercial & Bulk Sales Operations Review and process store-level bulk sale requests by coordinating with Category Buyers on GP margins, stock availability, and payment conditions. Provide operational guidance to stores to ensure smooth commercial execution and bulk order fulfillment. 5. Team Leadership & Stakeholder Management Lead, coach, and develop the Operations Support team. Communicate company strategies and directions effectively to store teams. Gather operational feedback from stores and provide insights and recommendations to management. Collaborate with cross-functional teams including Operations, Business Development, Project Teams, Merchandising, Supply Chain, Marketing, Finance, HR, Safety, QA, and Audit. Qualifications Bachelor's degree in Business Administration, Operations Management, or a related field. Minimum 5 years of experience in retail operations, operational support, or project management within a multi-unit retail environment. Strong leadership, coaching, and stakeholder management skills. Good understanding of retail economics, P&L, GP margins, and expense control. Strong project management and problem-solving skills. Good negotiation and interpersonal skills. Business-level English communication skills. Proficient in MS Office and familiar with retail ERP/POS systems and UAT testing. Highly organized, resilient, proactive, and able to prioritize effectively in a fast-paced retail environment. Able to work at Central Chaengwattana Office Tower.