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Responsibilities 1. Operations Produce social media data summary reports on a daily, weekly, and monthly basis Monitor brand activity across social media and issue alerts on emerging situations Track brand-related situations and potential crises closely through social listening tools 2. Management Coordinate and manage assigned projects Work collaboratively with partners Plan and structure team workflows Train, review, and control the quality of team reports 3. Qualifications & Skills Bachelor's degree in any field New graduates are welcome Microsoft Excel (Pivot, Condition Formatting, Array Formulas) Microsoft PowerPoint Power BI (Power Query, DAX, Visualization) English (able to read, write, and proofread reports) Strong analytical, problem-solving, and decision-making skills Good management skills Good communication skills Team player and flexible at work Self-Learning and Growth MIndset Able to work in shifts ; days off may not fall on weekends (assigned by schedule) Morning shift: 07:00–16:00 Evening shift: 15:00–24:00 Preferred Qualifications Presentation skill