L&D Specialist

Job Description : 1) Digital Learning Ecosystem & LMS Management Administer and continuously optimize the Learning Management System (LMS) Ensure seamless user experience across HQ and retail employees Monitor system performance and troubleshoot technical issues in a timely manner Drive adoption and utilization of digital learning platforms 2) Learning Content & Internal Communication Design and develop engaging learning content (microlearning, video, podcasts, playbooks) Translate business priorities into impactful learning communication campaigns Ensure content aligns with organizational focus areas and promotes behavior change 3) Stakeholder & Engagement Management Partner with HQ functions and retail leaders to identify learning needs Drive learning awareness and engagement across branches Act as a change agent to promote continuous learning culture 4) Learning Data & Insights Maintain accurate training records and databases Track learning effectiveness, completion rates, and engagement metrics · Generate insights and dashboards to support decision-making Recommend improvements based on data trends Support the execution of employee satisfaction and engagement surveys, including data collection, analysis, and report preparation for management review 5) Program Execution Support Support key L&D initiatives (e.g., Management Trainee Program, internal innovation projects) Set up and manage digital learning environments (sandbox platforms) Coordinate program logistics and implementation 6) Continuous Improvement & Innovation · Explore new learning technologies and tools Continuously improve learning experience and delivery methods Benchmark best practices in digital learning Qualifications & Skills : Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or a related field Minimum 2–5 years of experience in Learning & Development, HRD, or digital learning environments Experience in retail or multi-branch organizations is an advantage Experience in LMS administration or digital learning platforms is preferred Technical Skills : Proficient in Learning Management Systems (LMS) and learning technologies Strong skills in content creation tools (e.g., PowerPoint, Canva, Articulate, CapCut, or similar) Basic capability in video editing and multimedia production Strong data management and reporting skills (Excel / Google Sheets required; Power BI or dashboard tools is a plus) Familiar with digital communication tools and content distribution platforms Key Competencies : 1) Digital Learning & Technology Agility – Comfortable working with digital platforms and adapting to new tools 2) Content Creation & Storytelling – Ability to design engaging and easy-to-understand learning content 3) Data-Driven Thinking – Ability to analyze learning data and translate insights into action 4) Stakeholder Management – Strong collaboration and communication skills across functions and levels 5) Execution Excellence – High level of accuracy, organization, and follow-through 6) Creativity & Innovation – Able to bring new ideas to enhance learning experience and engagement 7) Growth Mindset – Open to learning, feedback, and continuous improvement