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Key Responsibilities Support the development, implementation, and maintenance of new and existing agency digital platforms. Gather, analyze, and document business requirements collaboratively with end users. Ensure developed systems fulfill user requirements through ongoing collaboration. Prepare documentation, including test plans, business requirement metrics, test cases, daily status reports, and UAT completion certificates. Promote agency digital platforms, including preparing and evaluating agency content and incentive programs. Prepare training materials and conduct user training for system implementations. Support the agent analytics data foundation (Agent Single View). Facilitate communication with internal departments to ensure seamless operations. Actively participate in internal company meetings with all stakeholders. Meet with key agency stakeholders to propose and launch innovative analytics and digital initiatives. Engage external vendors for digital and technology adoption. Requirements Bachelor’s degree in Business Administration, IT, or related field. 3+ year of experience in business analysis or project coordination. Experience with UAT processes and methodologies. Strong analytical and problem-solving skills. Excellent communication abilities. Proficiency in project management tools (e.g., JIRA, Trello). Familiarity with data analysis tools (e.g., Excel, SQL) is a plus. Detail-oriented and adaptable in a fast-paced environment.