Delivery Station Manager

Job Responsibilities: 1.Overall in charge of daily station operations, including inbound processing, sorting, scanning, local delivery, return handling and inventory checking. Ensure on-time delivery and minimize parcel loss, damage and operational errors. 2.Manage station team including couriers, sorters and part-time staff. Responsible for duty rosters, attendance, on-the-job training, performance appraisal and manpower allocation to improve operational efficiency and team stability. 3.Coordinate local delivery vehicles and transport resources, optimize delivery routes and daily task allocation. Communicate with line-haul and local delivery partners to resolve delivery delays and operational emergencies. 4.Achieve company targets including delivery success rate, on-time rate, complaint rate, damage & loss rate and productivity. Prepare daily and weekly operation reports and continuously optimize station processes. 5.Handle customer complaints, compensation claims and logistics disputes efficiently, maintain brand reputation and reduce overall complaint rate. 6.Verify daily parcel data, complete monthly inventory stocktake and account reconciliation; report station operation status, risks and improvement plans to regional management regularly. Job Requirements 1.F.5 / High School or above, major in Logistics & Supply Chain is preferred. 2.Minimum 3 years solid experience in Hong Kong local delivery / courier station management. 3.Hong Kong last-mile delivery operation; experience with local Hong Kong logistics company is a strong advantage. 4.Fluent in Cantonese and Mandarin ; Basic English for document reading and daily business communication. 5.Proficient in MS Office, WMS and delivery management systems; capable of data analysis, report compilation and process optimization. 6.Hold valid HKID or Hong Kong working visa; familiar with Hong Kong districts and local delivery routes; clean employment record.