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About the role This role involves solution design, project implementation, network operations, and customer management for telecommunications and ICT services. You will work across IP VPN, MPLS, DIA, IPLC/IEPL, SD-WAN, cloud connectivity, data centre, managed network, security and ICT services, supporting enterprise and carrier customers throughout the service lifecycle. Key responsibilities Work with Sales and Product teams to understand customer requirements and recommend suitable technical solutions Design solutions covering IP VPN, MPLS, DIA, IPLC/IEPL, SD-WAN, cloud connectivity, data centre, managed network, security and ICT services Prepare high-level and low-level designs, network diagrams, bills of materials, implementation plans and technical proposals Conduct technical presentations, solution workshops, site surveys and proof-of-concept activities Lead or coordinate customer service implementation from order acceptance through testing, handover and service activation Develop project schedules, assign technical activities and monitor delivery milestones Coordinate local and international carriers, data centres, cloud providers, contractors and equipment vendors Manage service testing, user acceptance testing, migration activities and production cutovers Support the availability and performance of customer connectivity, cloud and managed ICT services Act as a technical point of contact for assigned enterprise and carrier customers About you Bachelor's degree in Telecommunications, Electrical or Electronic Engineering, Computer Science, Information Technology or a related discipline At least five years of relevant experience in telecommunications, networking, cloud, data centre or ICT services At least two years of experience leading technical projects, coordinating engineers or supervising vendors Demonstrated experience supporting enterprise or carrier customers in a service-driven environment Experience working for a telecommunications provider, managed-service provider, system integrator, cloud provider or data-centre operator is preferred