Executive, Accounts Recovery (Collector)

Your responsibilities will be: Primary Duties •Contact debtors via telephone, email, SMS, and written correspondence to collect outstanding debts •Negotiate payment plans and settlements that are acceptable to both the client and debtor •Maintain accurate and detailed records of all collection activities in the company's database •Follow up on payment commitments and broken payment arrangements •Prepare and send demand letters and formal notices as required •Identify and verify debtor contact information through skip tracing techniques •Handle incoming calls from debtors regarding their accounts •Provide excellent customer service while maintaining firm collection practices Documentation & Compliance •Ensure all collection activities comply with Malaysian Consumer Protection Act and other relevant regulations •Document all conversations, payment arrangements, and account updates accurately •Prepare detailed reports on collection activities and account status •Maintain confidentiality of all debtor information in accordance with PDPA (Personal Data Protection Act) •Escalate problematic accounts to senior staff or legal department as appropriate Performance & Targets •Meet or exceed monthly collection targets and KPIs •Maintain high standards of call quality and professionalism •Achieve resolution rates within established timeframes •Participate in team meetings and training sessions To be eligible for this role, you will require: Minimum Diploma / Degree in Islamic Banking / Business Admin or equivalent. At least 1 year of sales experience in personal financing industry (Collection).