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JOB DETAILS Location: Quarry Bay Working hour: Monday to Friday and Alternate Saturday: 09:00 to 19:00 (9 hour roster) Duration: 1 year renewable contract KEY ACCOUNTAIBILITIES Outbound Calling: Make outbound calls for policy servicing, verification, post-sale checks, and special campaigns. Customer Support: Clearly explain basic policy details, answer enquiries, and handle customer objections professionally. Documentation & Escalation: Log call outcomes accurately in systems and escalate complex cases to relevant teams. Compliance & Quality: Follow call scripts, maintain data confidentiality, and meet daily targets and quality standards. QUALIFICATIONS / EXPERIENCE Education: High school graduate (Matriculated) or above. Experience: 3–10 years in customer service, ideally within the insurance or financial services sector. Outbound call center experience is a plus. Skills & Attributes: Strong customer service mindset, detail-oriented, comfortable with phone work, and able to follow guidelines accurately. KNOWLEDGE & TECHNICAL SKILLS PC literate in MS Office especially MS excel. Basic computer skills and familiarity with CRM or call logging systems Good communication and listening skills Proficiency in written and spoken Cantonese, English and Mandarin English word processing with 30 words per minute Passed IIQE Paper I & III qualification are well regarded
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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