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RESPONSIBILITY a) Liaise with TM, sub-contractors, and site teams to ensure strict compliance with installation standards, regulatory guidelines, safety rules, and required technical certifications. b) Prepare, manage, and secure approvals for Purchase Orders (POs) and invoices. Submit all financial documentation directly to Telekom Malaysia (TM) and Finance PCOM in an accurate and timely manner. c) Responsible tools and equipment for PCOM installers inhouse. d) Responsible to do site/team inspection or audit. e) To update team database for installers weekly. f) Monitor, track, and manage the performance of installation teams and sub-contractors to meet Project Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). g) Maintain accurate project logs, prepare daily/weekly progress reports for TM system payment Not in Cips, track Work Orders (WO). h) Actively handle customer complaints escalated to TM, manage and mitigate demerit points and financial penalties imposed by TM, conduct root-cause investigations, and implement immediate dispute or corrective actions to safeguard company SLAs and ratings.