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Customer Service Officer (Banking, Branch, up to 21k)

PERSOL · Wan Chai, Wan Chai District

📅 11/08/2026
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Our client is a reputable China-based bank. They are seeking for a Bank Hall Ambassador to support their daily operation. Responsibilities: Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey Provide guidance to customers on Branch self-serve devices Promote and cross-sell general banking products and e-banking platform and services Promote and drive the usage of e-Banking and digital channel Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures Provide good after-sales support and logistics as assigned Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism Requirements: 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics Minimum 1 year relevant sales and customer service experience Customer centric servicing mind set and excellent communication skills A proactive team player with good interpersonal skills Good command of Cantonese, Mandarin and English To apply for this position, please simply click on the “APPLY” button or send your full resume in Word format to hkoffice@persolapac.com indicating the job title. If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOL Hong Kong Limited’s Privacy Policy. PERSOL Hong Kong Limited: Employment Agency Licence No. 80860
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