Receptionist

About the role As our Spa Receptionist, you will manage front desk operations, coordinate appointments for massage and facial services, and ensure every guest feels the Balik Kampung spirit from the moment they walk in. Key responsibilities Warmly welcome and check in guests for spa, massage, and facial appointments Provide clear information on services, packages, pricing, and promotions Handle guest inquiries (walk-in, phone, WhatsApp, online booking) professionally Ensure guest comfort in the waiting area (refreshments, intake forms) Manage appointment bookings using spa software/system Coordinate with therapists to avoid double-booking or overloading schedules Process payments (cash, card, vouchers, memberships) Maintain a clean, organized front desk and reception area Introduce and upsell spa packages, massage services add-ons, and package plans Answer calls and reply to messages promptly About you Prior receptionist or front desk experience (spa, beauty, clinic, hotel, or service industry preferred) Friendly, patient, and well-groomed Organized with attention to detail Basic math for cashiering and memberships Comfortable with booking systems / Google Calendar / POS (training given) Good English + Chinese a plus for Hillview area's diverse guests Team player, proactive, calm under pressure (especially during peak hours) About us Balik Kampung Spa brings the warmth of traditional Southeast Asian healing together with modern wellness. At our Hillview outlet, we specialize in therapeutic massages, rejuvenating spa rituals, and customized facial treatments. Benefits Competitive salary + incentive/commission on package sales Training on spa products and facial services Friendly, kampung-style team environment