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Customer Service- Banking Experince

Concentrix · Kuala Lumpur City Centre, Kuala Lumpur

📅 15/08/2026
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Key Responsibilities: • Handle inbound calls inquiries from Singapore customers regarding account balances, transactions, credit card usage, payments, and fees. • Assist Singapore customers with lost or stolen cards, fraudulent activity, and account security issues. • Provide information about banking products and services such as credit limits, interest rates, reward points, and billing cycles. • Process service requests like account updates, disputes, and payment arrangements. • Ensure accurate documentation of all customer interactions in the system. • Follow compliance and data security standards in all customer interactions. • Escalate complex issues to the appropriate department while ensuring customer satisfaction. • Achieve individual and team performance targets such as call handling time, customer satisfaction, and first-call resolution, etc.
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For people searching Customer Service

14,070 customer service jobs are open right now

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