RESERVATION & ADMINISTRATION STAFF

About the role We are seeking qualified and professional candidates to join our team in the Travel, Hospitality, Event & Wedding industry. This role encompasses two positions: Reservation Staff and Administration Staff. Key responsibilities Handle hotel, transportation, tour, event, wedding reservations and guest requirements Communicate and confirm with hotels, venues, vendors, and partners Prepare quotations, booking confirmations, and reservation documents Ensure all booking details are accurate and meet client needs Follow up on payments, booking changes, and special requests Coordinate with internal teams to ensure smooth service delivery Handle company administration and documentation Create and manage data using Microsoft Word, Excel, and PowerPoint Assist in preparing quotations, proposals, reports, costing, and company documents Perform filing and manage databases in an organized and systematic manner About you Minimum 3 years of work experience Experience in the hospitality industry, particularly: Travel Agent, Event Organizer, Wedding Planner/Wedding Organizer, or Hotel/Hospitality Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint Good spoken and written English language skills Spoken and written Mandarin Chinese is a significant advantage Experienced working with data, documents, quotations, and partner communication Detail-oriented, organized, responsible, and strong problem-solving abilities Able to understand and use ChatGPT, Gemini, and similar AI tools Able to use AI to assist with work such as drafting, research, data processing, translation, and content/proposal preparation Willingness to continuously learn new technology and work systems