IT TECHNICIAN & SUPPORT

Key Responsibilities: Install and configure computer hardware, software, systems, networks, printers, and scanners. Ability to learn independently all the new software system. Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests. Provide technical support across the company to ensure optimal operations. Set up accounts for new users and assist with password or login problems. Test and evaluate new technology to drive continuous improvement in IT support. Ensure security and privacy of networks and computer systems. Provide support, including procedural documentation and relevant reports. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Conduct electrical safety checks on computer equipment to ensure compliance with industry standards. Requirements Qualifications: Must have knowledge of pos system software and hardware experience. Ability to start work immediately . Diploma , Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Proven experience as an IT Technician or relevant position. Excellent diagnostic and problem-solving skills. In-depth understanding of computer systems (hardware/software) and networks. Experience with various operating systems and platforms (e.g., Windows, macOS, Linux) and office automation products (e.g., Microsoft Office). Knowledge of internet security and data privacy principles. Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional). Excellent communication abilities with a customer-oriented approach.