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• Direct the Service team to achieve the business and department targets & KPIs • Make sure the execution and application of Porsche Service Process with good quality standard, and comply with principal’s audit requirements • Maintain a high-quality repair service and reduces returns to the workshop • Ensure smooth operations by overseeing daily activities, resolving operational issues, and ensuring compliance with policies and procedures • Address customer enquires or complaints promptly, with the aim to maintain customer satisfaction level • Create and leverage collaborative partnerships among the teams in Service Centre • Manage staff performance by setting performance goals, providing feedback, and coaching • Manage the work environment with sufficient tools & facility to support the operations of the Centre