Dental Nurse

A general dental clinic receptionist serves as the primary point of contact for patients, managing the front desk, scheduling appointments, handling billing and payments, and maintaining patient records . They ensure smooth daily operations and coordinate patient flow with dentists and dental assistants. Role Overview Position: Dental Clinic Receptionist / Patient Care Coordinator Department: Front Office / Administration Reports To: Practice Manager or Lead Dentist Key Responsibilities Patient Communication & Service Greet patients warmly and professionally as they arrive. Answer phone calls , emails, and WhatsApp/SMS messages promptly. Assist patients with filling out medical history and intake forms. Address patient inquiries regarding treatments, clinic hours, and basic procedures etc. Appointment & Schedule Management Schedule, reschedule, and cancel appointments to optimize the dentist's daily calendar. Confirm upcoming visits via phone, email, or text reminders. Manage the waiting list and coordinate with clinical staff to minimize wait times. Billing, Payments & Insurance Process payments via cash, credit card, or digital payment systems. Handle billing statements , co-payments, and basic financial logs. Submit insurance claims and verify patient coverage details. Administrative & Clinic Support Maintain digital records , ensuring data privacy and patient confidentiality. Manage inventory of front office supplies and reorder as needed. Keep the reception lobby clean, orderly, and welcoming. Requirements & Skills Experience: Previous receptionist, customer service, or healthcare administration experience preferred. Software Skills: Proficiency with dental practice management software and basic computer literacy (MS Office). Soft Skills: Strong interpersonal communication, patience, empathy, and organizational skills.