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Job Scope: Global Location: Hong Kong Reports To: EVP Group Development and GP Batteries Consumer Sales Role Summary: With primary focus on reliable end-to-end execution from confirmed customer order to delivery, this role is accountable for customer-service operations, order management, warehousing, transportation, 3PL performance, delivery reliability and logistics cost. This role will improve customer experience, OTIF, productivity and cost-to-serve while creating consistent processes and business requirements for SAP S/4HANA Order-to-Cash and logistics execution. The ideal candidate is a pragmatic, customer-oriented functional leader with substantial multi-country experience across customer service, order management and logistics, strong ERP/SAP process capability, and the ability to drive accountability across teams, entities and external partners. This role is based in Hong Kong with occasional travel. Responsibilities: Lead customer service and order management. Establish clear service standards, order-handling disciplines, escalation routes and performance management from order receipt through delivery and issue resolution. Own order-to-delivery execution. Manage order processing, backlog visibility, allocation execution, delivery coordination, returns, claims and customer communication in line with approved commercial terms and supply priorities. Lead logistics operations. Oversee transportation, warehousing, distribution, freight, customs interfaces and 3PL performance across the relevant network. Improve service and cost-to-serve. Balance service requirements with freight, warehousing, handling, premium-transport and operational cost, making trade-offs transparent and recommending corrective actions. Strengthen operational control. Introduce common KPIs, service-level agreements, exception reporting, root-cause analysis and corrective-action routines. Act as business process owner for O2C execution. Define operational business requirements for SAP S/4HANA order management and logistics processes, and support design, testing, data readiness, user adoption and process improvement. Manage partners and continuity risk. Maintain effective governance of logistics providers, warehouses and carriers, including performance, capacity, contingency plans, claims and contract compliance within delegated authority. Develop the organization. Build a service-oriented, accountable and data-driven team across regions and entities. Qualifications and Experience: Education. Degree in supply chain, logistics, business, engineering or a related discipline; equivalent experience will be considered. Years of Experience. Minimum 15 years of relevant experience in Customer Service, Order Management, Supply Chain, Logistics, or Operations with minimum 8 years of people leadership experience. System Experience: Strong business-process experience with SAP, ideally S/4HANA, including Order Management / SD and relevant logistics processes or major ERP transformation. Experience must go beyond being an end user. International profile. Fluent business English and experience working across cultures, time zones, legal entities and outsourced logistics networks. Asia exposure is an advantage. Experience. Substantial leadership experience across customer service, order management and logistics in a multi-country consumer, FMCG, industrial or similarly complex product business. End-to-end capability. Demonstrable understanding of Order-to-Cash execution, inventory availability, allocation, warehousing, transportation, 3PL management, customs interfaces and customer issue resolution. Performance improvement. Track record of improving OTIF, service levels, productivity and cost-to-serve in a multi-country environment through process, data and organisational discipline. Required Skills & Competencies: Customer-Centric Leadership. Customer-oriented leadership style with the ability to remain calm under pressure and drive accountability across teams, entities and external partners. Stakeholder & Cross-Functional Management. Strong interface management with Sales, Planning, Finance, Supply. Experience in network optimization, shared-service or service-centre experience is an advantage. Operational Excellence & Hands-On Execution. Pragmatic line-operator mindset with hands-on ownership of customer service, order management and logistics execution, not purely warehouse, freight or consulting experience. Work Authorization. Candidates must be legally authorized to work in Hong Kong
Here's where they are and how to stand out in your applications.
14.070Jobs
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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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