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About the role This role involves monitoring and managing logistics operations with a focus on Service Level Agreement (SLA) compliance, delivery performance, and operational efficiency in courier and transport services. Key responsibilities Monitor and verify SLA metrics including on-time delivery rates, successful delivery rates, pending parcels, and transport staff attendance Investigate and resolve issues related to booking and job cancellations Track and follow up on SLA non-compliance cases such as late deliveries or parcel cancellations Oversee staff performance to ensure optimal utilization of transport personnel and vehicle resources Analyze and address transport staff absenteeism and inefficient idle time issues Prepare reports to management for operational performance improvement About you Bachelor's degree in Logistics, Transport Management, Business Administration, or related field 3+ years of experience in Logistics Operations, SLA monitoring, or courier/delivery management Strong analytical and problem-solving skills Excellent communication skills with ability to coordinate effectively across departments Ability to work under pressure and manage multiple tasks efficiently Able to communicate in English or Chinese (Plus)