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Responsible to handle customer enquiries, feedbacks and instructions through multi-channels (including but not limited to hotline, email, social media) from local SME customer and cross-border SME customer. Acquire SME business by inbound tag-on or outbound tele-marketing. Deliver consistent quality services to maintain the image of professionalism. Main Responsibilities: Achieve SME hotline's service level Handle customer enquiries, feedbacks/complaints and instructions efficiently and effectively Deliver professional customer service and to meet the required quality standard Support marketing campaigns enquiries, campaign registration and business referrals Support outbound telemarketing or tag-on / cross-sell products to enhance services and generate business revenue for the Bank Achieve all objectives set by Management from time to time Support on-the job training / attachment to train-up new staff Comply all internal guidelines, legal and regulatory requirements when delivering job duties Incumbent Requirements: Secondary education with minimum 3 years’ relevant experience preferably in customer services of banking industry Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required Self-motivated, independent with good communication and interpersonal skills Good command of written and spoken English, Cantonese & Mandarin This position is an in-scope position under the Mandatory Reference Checking Scheme. Please refer to the FAQs for In-Scope Individuals issued by the Hong Kong Association of Banks for details. https://www.hkab.org.hk/tc/page/5/mandatory-reference-checking-scheme-phase-2 Please note that only shortlisted candidates will be notified.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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