Technical Account Manager (up to 150k)

Roles and Responsibilities: — Role as Cloud Security Lead • Manage a team, driving a long-term technical skill development plan to ensure growth in implementation and support expertise. • Provide guidance and stay on top of implementation and resolution of complex technical issues for the team across CDN, WAF, Mobile Security, and other DevSecOps solutions. • Utilize task-tracking tools to assign work, monitor progress closely, and ensure all customer deliverables are met on schedule. • Act as a senior technical mentor to resolve complex issues. • Lead the team with understanding of strengths and weaknesses of each member and continue to drive the team to be professional, responsible, and able deliver the best result to clients. • Stay updated on industry trends and emerging technologies to recommend improvements that enhance customers' security posture. – Role as Technical Account Manager • Manage the technical aspects of a client's account. • Act as the primary point of contact between the client and the company's technical team. • Collaborate with internal teams and vendors to provide support and troubleshooting for technical issues. • Ensure client satisfaction with their deployed solutions and with the clear roadmap to better enhance and utilise the solution in client’s environments. • Manage project timelines and coordinate resources. • Provide guidance to clients on technical best practices and holistic view of their architecture. • Identify new opportunities to grow the account. • Expand the scope of the company's services for the client.