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Job Responsibilities Lead and manage day-to-day Air Export and Air Import operations to ensure efficiency and accuracy. Supervise, guide, and support the operations team to ensure timely and correct processing of shipments. Ensure full compliance with customs regulations, export/import procedures, and related documentation requirements. Prepare and provide accurate operational and business reports, as well as regular updates to management. Collaborate effectively with internal departments, customers, partners, and external stakeholders. Identify, troubleshoot, and resolve operational issues efficiently, even under pressure. Foster a positive, productive, and professional working environment while developing team performance. Qualifications More than 10 years of experience in Air Export / Import operations. Proven experience in team leadership or operations management. Strong knowledge of customs clearance procedures and export/import processes. Excellent English communication skills, both written and spoken. Strong organizational, analytical, and business reporting skills. Positive attitude with the ability to work effectively under pressure. Excellent collaboration, interpersonal, and leadership skills.