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Customer Service Coordinator (12-Month Contract) Working Location: Ang Mo Kio, Singapore (planned relocation to Dhoby Ghaut) At HellermannTyton, we believe success is built on people and strengthened by the knowledge they share. We are committed to creating an environment where individuals have the opportunity to grow, contribute, and thrive while working as part of a collaborative and supportive team. We are looking for a Customer Service Coordinator (12-Month Contract) to join our Singapore team. This role offers valuable exposure to customer service, supply chain, logistics, and order fulfilment operations within a global organisation, while working closely with customers and cross-functional teams across Southeast Asia. As a Customer Service Coordinator, you will be responsible for managing the end-to-end order fulfilment process and delivering excellent customer service. Key Responsibilities Manage the end-to-end order fulfilment process, including order entry, purchase requisitions, invoicing, and shipment arrangements, etc. Monitor and track customer orders to ensure timely and accurate processing in accordance with customer requirements. Coordinate with the Sales team to verify and resolve pricing discrepancies. Proactively monitor order progress and coordinate with internal departments to resolve order, delivery, or shipment-related issues. Serve as the primary point of contact for customers, ensuring timely resolution of enquiries, complaints, and service issues while maintaining a high level of customer satisfaction. Prepare Shipping Authorisation documents and coordinate shipments with freight forwarders, including tracking and monitoring shipment status. Raise Non-Conformance (NC) reports and coordinate with the Quality team to resolve product quality or technical issues. Perform demand planning based on customer forecasts and requirements and liaise with the Purchasing team to maintain adequate inventory levels. Coordinate with Purchasing on shipment schedules and ensure timely and accurate processing of incoming and outgoing shipments. Liaise with Production to monitor work order completion and ensure on-time delivery to customers. Process returns and credit transactions, obtaining the necessary approvals where required. Ensure compliance with applicable trade regulations, export requirements, and company trade compliance policies by reviewing documentation and supporting regulatory requirements. Maintain accurate order, shipment, and customer records in accordance with company procedures. Support continuous improvement initiatives to enhance customer service, order fulfilment efficiency, and operational performance. Perform any other duties and responsibilities as assigned by the Reporting Manager when required. What We're Looking For Qualifications & Experience Minimum Certificate or Diploma in Business, Supply Chain Management, Logistics, or a related discipline. Minimum 2 years of experience in customer service, order fulfilment, logistics, purchasing, or supply chain operations. Experience in handling air and ocean freight shipments would be an advantage. Skills & Knowledge Knowledge of ERP systems (SAP preferred). Proficient in Microsoft Office applications, particularly Excel. Good coordination, communication, and problem-solving skills. Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Knowledge of Incoterms Familiarity with Certificate of Origin (CO) application processes is a plus. Personal Attributes Able to work independently with minimal supervision. Self-motivated, proactive, and results-oriented. Meticulous, organised, and customer-focused. A team player with a positive attitude and strong sense of responsibility. Why Join Us? At HellermannTyton, we are committed to creating a supportive workplace where employees can develop professionally and personally. What We Offer ✅ A collaborative and inclusive work environment ✅ Regional exposure across Southeast Asia ✅ Learning and professional development opportunities ✅ Employee wellbeing and engagement initiatives ✅ Opportunity to work with a global organisation while being part of a strong local team ✅ Competitive compensation and benefits package Our Values Respect First We value every voice and promote open, respectful, and inclusive collaboration. Empowerment Always We encourage initiative, ownership, and personal growth. Ambition Unstoppable We continuously challenge ourselves to improve, innovate, and achieve more. Agility Unmatched We embrace change, learn quickly, and adapt to new opportunities. Interested? If you're looking to grow your career, gain regional exposure, and make a meaningful contribution in a customer-focused role, we'd love to hear from you. Apply now and be part of a team committed to making it better together.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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