Front Office Assistant / Receptionist

About HelloPhysio is seeking a Front Office Assistant / Receptionist to support our physiotherapy clinics in Singapore. This role is suited to someone who is organised, dependable, and comfortable working in a patient-facing healthcare setting. You will help manage daily front desk operations, support appointment scheduling, handle administrative tasks, and create a calm, welcoming experience for every patient. You will work closely with our physiotherapists and clinic team to keep the clinic running smoothly and to support high standards of patient care. Full-time, hourly positions are available. This role may involve work at our clinic locations in Orchard Road (Wisma Atria) and Raffles Hotel Arcade, including Saturdays during clinic opening hours. Key Responsibilities Welcome patients and visitors in a warm, professional manner Patient follow-up and reminders: Send appointment reminders and follow up on missed appointments, cancellations or pending bookings. Coordinate schedules across multiple practitioners and clinic locations Register new and returning patients accurately and efficiently Answer phone, email, and front desk inquiries in a timely and professional way Process payments, reconcile daily collections, and help with end-of-day closing. Support insurance claims, billing, payment collection, and receipt issuance Help manage referrals, medical reports, and communication with insurers or referring doctors where needed. Maintain accurate patient records and ensure administrative documentation is complete Help monitor clinic flow so appointments run smoothly and on time Communicate clearly with physiotherapists and other team members about schedule changes and patient needs Ensure reception, waiting area, and treatment spaces are tidy, stocked, and presentable. Support day-to-day clinic operations, including general front desk and administrative duties as needed Ideal Candidate Experience in a healthcare or clinic setting is preferred Warm, respectful, and patient-centred in approach Strong communication and interpersonal skills Organised, detail-oriented, and able to manage multiple tasks well Comfortable handling administrative work with accuracy and discretion Available to work Saturday mornings Minimum Diploma or Degree qualification Salary Full-time, hourly salary: $15 per hour Locations Orchard Road (Wisma Atria) Raffles Hotel Arcade Hours Clinic opening hours, which may include Saturdays To apply Please send your CV to jenny@hellophysio.sg . Singapore Citizens and Permanent Residents are strongly encouraged to apply. No work passes will be provided. Only shortlisted candidates will be contacted. Please do not call.