Claims & UAC Executive (Logistics / Freight Forwarding)

Key Responsibilities 1. Import Abandonment Cargo. Send notice to consignee, advice all costs related for the long stay shipment with referring the period as per UAC procedure. Send the same information to Loading port and ask for more information from shippers if any. Update Loading port after shipment is cleared. Co-ordinate with Sales Dept and Loading port to send back the cargo or send to other country if required by the shipper. Ask GVA UAC Dept to open the UAC Themis file if shipment is not cleared or Customs’ confiscation. Co-ordinate with the terminal and customs officer to destroy cargo or to auction in order to get the empty unit back. Negotiate with Terminal to get the best term for storage cost and update to GVA. Proceed payment with subcontractor when GVA approved and submit to Payment Advice to Account (On SAP). Arrange meeting with customs to seek the solution by monthly, and summarize to management team/ GVA (UAC cases) Pre-screen report and Second Arrival Notice weekly report. KPI report monthly. Monitor ONE vision system and send the weekly report to UAC GVA. Create a monthly report for UAC to report to the management. Update all UAC record in database . 2. Export Abandonment Cargo Send notice and follow the long stay shipment to the shipper after receiving information from the final port of discharge (FPOD) until cargo clearance of Consignee. Update FPOD if any information received from shipper. Co-ordinate with Sales Dept if the shipper would like to ship the cargo back or send to other country. Create a monthly report for UAC to report to the management. Update all UAC record in database. 3. Import Cargo Damaged Claims Handle for a cargo claims and legal cases based on B/L's clause/principal instruction and acknowledge/reject/settle claim case based on principle's instruction/approval. Order survey under GVA's approval and follow up the survey report as per GVA's requirement. Co-ordinate with appointed surveyor and consignee for smooth operations. Coordinate and follow up the concerned section to provide the necessary evidence and contact with concerned parties both local party and oversea in order to request for the related documents to carry out investigation on the damage or loss of cargoes. Open Themis Claim file and upload all files in system. Proceed payment of survey invoice after GVA approved PA. Handling/recovery for 3rd party claims, compile all documents, report to GVA and coordinate with internal/external parties. Issue the notice of claim recovery against the responsible party and follow up until close case. Update GVA Legal Dept. Giving suggestions for all departments related to claim issue / other issues not concerned claims. Update all CLAIM record in database. Manage for loss BL cases with coordinate with internal/external parties. (Bank and Insurance Guarantee) Manage the lawsuit court, coordinate with lawyer, claimant, and principle, finance team through case closed. Prepare documents and be testimony of government document/case (Police, Customs, DSI etc) Handling of lawsuit case when Court summons put against company. To be representative/witness to defence court case 4. Export Cargo Damaged Handle for a cargo claims and legal cases based on B/L's clause/principal instruction and acknowledge/reject/settle claim case based on principle's instruction/approval. Inform to shipper after receiving information from transhipments port or from FPOD. Handling/recovery for 3rd party claims, compile all documents, report to GVA and coordinate with internal/external parties. Coordinate and follow up the concerned section to provide the necessary evidence and contact with concerned parties both local party and oversea in order to request for the related documents to carry out investigation on the damage or loss of cargoes. Issue the notice of claim recovery against the responsible party and follow up until close case. Open Themis Claim file and upload all files in system. Giving suggestions for all departments related to claim issue / other issues not concerned claims. Manage for loss BL cases with coordinate with internal/external parties. (Bank and Insurance Guarantee) 5. Non-Cargo Claim Update case and all information to GVA and manage the case under principle's instruction. Open Themis Claim file and upload all files in system. 6. Full Container Mishandling Coordinate and follow up the concerned section to provide the necessary evidence and contact with concerned parties both local party and oversea in order to request for the related documents to carry out investigation on the damage or loss of cargoes. Handling/recovery for 3rd party claims, compile all documents, report to GVA and coordinate with internal/external parties. Create RF in Themis file once receive the settlement from the responsible party. 7. Local Claims Consider Local Claim to present to the management and ask for the approval to absorb to clients at reasonable cost. Co-ordinate with Sales/CS Dept, Account Dept and clients for the payment. Advice to Sale/CS Dept or client if claimed is rejected from the management. Key Stakeholders & Interface External – Customers Internal – Trade Management / Customer Service / Freight Team/ Documentation / Operation / Logistics / Finance & Accounting Internal – MSC Overseas Office Key Experience & Qualifications Minimum Bachelor Degree in any discipline Minimum 1-2 years of experience in service related industry Key Competencies & Skills Strong MS Office software application Strong written & spoken English Skill Good Communication and inter personal skill Customer Orientated Team player Have self -drive and passion to deal with people Able to work independently Self-Initiatives Employee Benefits Annual Leave 15 Days/Year Birthday Leave Fix Bonus + Variable Bonus Provident Fund Group Insurance (Life&Medical) Flexible Working Hour Meal Allowance Every Month Glasses Allowance Dental Allowance All application will be treated strictly confidential ! Human Resources Department MEDITERRANEAN SHIPPING (THAILAND) CO., LTD. MSC Building, 571, Sukhumvit 71 Road, Soi Pridi Banomyong 25, Klongton-Nua, Watthana, Bangkok 10110, Thailand Tel +66 (0) 2 430 4895 [Office time 9 AM - 6 PM] Company Website: https://www.msc.com/ [link removed]