Front Desk Receptionist

Overview We are seeking a reliable and customer-focused Front Desk Receptionist to manage daily front-of-house operations. This role is key in ensuring smooth appointment scheduling, accurate sales processing, and providing excellent customer service in a fast-paced environment. Key Responsibilities 1. Appointment Management Handle booking, rescheduling, and cancellations of customer appointments Manage daily appointment schedules to optimize outlet efficiency Coordinate with therapists to ensure smooth service flow 2. Sales & Billing Accurately key in sales invoices and process customer payments Ensure proper recording of packages, services, and product sales Assist in basic daily sales reconciliation 3. Customer Service Greet and attend to walk-in and existing customers Respond to customer inquiries (in-person, phone, WhatsApp) Provide basic service information and recommend suitable packages 4. Administrative Duties Maintain customer records and update system accurately Prepare basic reports and support outlet documentation Ensure front desk area is clean, organized, and presentable 5. Ad Hoc Duties Assist with operational tasks as required by management Support team in daily outlet activities Requirements Basic computer literacy (comfortable with POS systems, spreadsheets, and messaging platforms) Strong organizational and multitasking skills Able to work in a fast-paced and high-pressure environment Good communication and interpersonal skills Positive attitude, responsible, and customer-oriented