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Help Desk Support role involving answering support calls, emails, and chat messages, logging every request into the ticketing system. Key responsibilities Answer support calls, emails, and chat messages, logging every request into the ticketing system Diagnose and fix hardware, software, network, and printer issues Configure new laptops, desktops, phones, and peripherals for employee onboarding Create user accounts, reset passwords, and manage permissions in tools like Active Directory or Microsoft 365 Install security updates, software patches, and run system diagnostics Pass complex or unresolved technical issues up to Tier 2/3 engineering teams or external vendors