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Customer Services Representative/ Officer, Call Centre, Channel Management

Industrial & Commercial Bank of China · Hung Hom, Kowloon City District

📅 14/08/2026
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Job Responsibilities Handle customer enquiries via omni-channel Provide correct information to customers promptly through relevant systems and applications Identify business opportunities and cross-sell the Bank’s products and services Close cooperation with branches / departments / teammates Solve minor complaints from customers, and handle simple administrative works Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow Shift duty may required Job Requirements Bachelor’s degree or above with 1 year customer service experience in banking or investment industry Well-organized, punctual, polite and strong sense of responsibility Independent, customer oriented, patient, eager to learn and committed to deliver good quality services Passed in IIQE and HKSI is preferred Excellent written and spoken English and Cantonese, proficiency in Mandarin Good presentation and communication skills
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