🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
About the role Serve as the primary point of contact for Online Travel Agency (OTA) partners and corporate travel platform clients, providing timely support for customer inquiries and operational requests. You will monitor the end-to-end lifecycle of B2B travel bookings, proactively identify and resolve operational exceptions, and deliver professional, accurate, and efficient customer support in English and Chinese. Key responsibilities Serve as the primary point of contact for OTA partners and corporate travel platform clients, providing timely support for customer inquiries and operational requests Assist clients in resolving platform-related issues, including ticket issuance exceptions, refund and ticket change policy inquiries, API integration and connectivity troubleshooting, and billing reconciliation discrepancies Deliver professional, accurate, and efficient customer support in English and Chinese, ensuring a high level of service and customer satisfaction Coordinate with internal teams and external partners to resolve operational issues promptly Monitor the end-to-end lifecycle of B2B travel bookings and proactively identify and resolve operational exceptions Process after-sales requests, including ticket refunds, rebooking, ticket changes, and order cancellations, in accordance with company and supplier policies Record and analyze the root causes of operational exceptions, prepare daily and weekly operational reports, and provide data-driven insights and recommendations Maintain and continuously improve Standard Operating Procedures (SOPs) and Frequently Asked Questions (FAQ) knowledge base Assist in organizing and analyzing operational data, including key performance indicators (KPIs) such as order volume, exception rate, refund and change rate, and customer satisfaction metrics Proactively identify recurring operational issues, system defects, and process gaps, and collaborate with Product and Technology teams to drive continuous system and workflow improvements About you Minimum 1 year of experience in customer service, helpdesk support, software/IT technical support, or related operations roles Experience in supporting enterprise (B2B) clients, client operations, or platform operations, with the ability to communicate professionally and handle client issues effectively Excellent written and verbal communication skills with the ability to effectively support and communicate with international clients Proficient in Microsoft Excel and Google Sheets, with the ability to organize data, prepare reports, and perform basic data analysis Familiarity with backend management systems and workflow management platforms, including admin portals, payment systems, risk management systems, or similar operational tools Understanding of basic API concepts and the ability to read and interpret API error responses to assist with basic troubleshooting Ability to efficiently operate multiple work tools simultaneously, including customer support systems, instant messaging platforms, document management tools, and data dashboards Strong problem-solving skills, logical thinking, attention to detail, and excellent communication and coordination abilities Able to manage multiple tasks effectively in a fast-paced environment Willing to work on a rotating shift schedule and support 24/7 operations, including weekends and public holidays
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
WorkMundi offers free interview rehearsal with browser voice (no AI, unlimited attempts) and a paid AI interview tool that listens and writes your answers live. Use one before you apply.