Service Center Branch Operations Specialist

Support the Operations Manager in managing and improving the performance of 7 retail repair branches. This is a hands-on field role focused on process execution, training, quality, problem-solving, and branch performance. Key Responsibilities: Conduct regular branch visits to ensure SOPs, processes, and service standards are followed. Provide onsite training, coaching, and reinforcement to branch employees. Monitor service and repair quality and identify operational gaps. Handle and resolve complex customer and operational issues. Work with Branch Managers to improve employee productivity and branch performance. Identify recurring issues and implement practical process improvements. Track corrective actions and ensure improvements are sustained. Escalate significant issues and provide recommendations to the Operations Manager. What we are looking for: 2–5 years of experience in retail, service, branch, or operations management. Strong problem-solving, communication, and coaching skills. Hands-on and comfortable working directly with frontline teams. Strong attention to detail and execution discipline. Willingness to travel regularly between branches.