Senior Talent Acquisition Specialist

Key Responsibilities : Mass Recruitment & Talent Sourcing • Design and execute mass recruitment strategies to fulfill large-scale hiring needs (approximately 30 headcounts/month) across Telesales, Call Center, operational roles, and others. • Manage the full recruitment lifecycle: job posting, screening, interviewing, selection, and onboarding coordination. • Develop and maintain multiple talent pipelines to ensure a continuous flow of qualified candidates. • Partner with department heads and hiring managers to understand headcount requirements and set timelines. • Utilize job boards, social media, referral programs, career fairs, and walk-in events to attract high volumes of candidates. Stakeholder Management & Coordination • Build strong relationships with internal stakeholders, including operations, training, and workforce planning teams. • Coordinate closely with hiring managers to schedule interviews, calibrate candidate profiles, and align on selection criteria. • Communicate hiring updates, offer status, and pipeline health to key stakeholders in a timely manner • Liaise with external vendors, job portals, and recruitment agencies when needed. Employer Branding & Candidate Experience • Represent the company at job fairs, campus recruitment events, and community outreach programs. • Promote a positive candidate experience throughout the hiring journey. • Support employer branding initiatives, including social media content, employee testimonials, and career page updates. Data, Reporting & Process Improvement • Track and analyze recruitment metrics (time-to-fill, offer acceptance rate, cost-per-hire, attrition from new hires). • Prepare weekly and monthly recruitment reports for management review. • Continuously identify and implement process improvements to enhance recruitment efficiency and quality of hires. • Ensure all hiring activities comply with labor laws and company HR policies. Qualifications & Requirements : • Bachelor’s degree in human resources management, Psychology, Business Administration, or a related field. • Minimum 5 years of direct experience in Talent Acquisition or Recruitment, with at least 3 years in mass/volume hiring. • Demonstrated experience recruiting for Telesales, Call Center, or Customer Service roles. • Fluent in English (written and spoken) • Strong communication, coordination, and interpersonal skills. • Ability to manage multiple requisitions simultaneously under tight deadlines. • Proficiency in using computer programs, job portals, MS Office. • Data-driven mindset with ability to track, analyze, and present recruitment metrics. • Experience recruiting in B2C consumer products, FMCG, or retail industries. • Familiarity with Thai labor law and employment regulations. • Background in BPO, Telemarketing, or Call Center industry will be a plus.