Assistant Operations and Quality Manager, Air Export

Job Descriptions Assist the Senior Manager, Air Gateway & Procurement, in managing the 7x24 shift operations team to ensure seamless and accurate air export documentation handling Ensure timely and accurate handover of shipments and documentation to cargo terminals Maintain effective and timely communication with carriers, cargo terminals, and internal teams in full compliance with airline policies and regulatory requirements. Lead investigations into operational mishandlings, perform root-cause analysis, and implement effective corrective and preventive actions Analyze operational data and monitor KPIs to continuously enhance workflows, minimize error rates, and sustain high service quality. Collaborate with the overseas NextGen system team to drive continuous system upgrades and digital transformation initiatives Drive daily quality improvement initiatives and assist in maintaining, updating, and auditing various industry certifications (e.g., ISO, GDP, TAPA) to ensure strict compliance. Job Requirements HKDSE / Form 5 graduate or above Minimum 5 years of solid experience in the airfreight forwarding industry ( Operations / Customer Service / Project Management background is welcome), with at least 2 years in a supervisory role. Well-versed in airfreight export documentation processes and air cargo terminal operations Basic understanding of project management principles with a strong mindset to drive process and quality improvement Possessing a valid IATA Dangerous Goods Awareness Certificate (DGA) is highly advantageous Good knowledge of Hong Kong Customs regulations and air import processes is preferred Good command of spoken and written English and Chinese (Cantonese and Putonghua) Fast and accurate data-entry skills with proficiency in MS Office (Word, Excel)