ServiceNow Business Analyst (Chinese Speaking)

A leading financial organisation seeks a ServiceNow Business Analyst in Hong Kong to enhance vulnerability management processes and drive operational excellence across regional and local operations. Key responsibilities: Analyse requirements for ServiceNow Vulnerability Response, translating business needs into clear requirements and user stories Identify process improvements by assessing capability gaps and defining workflow, configuration, and ownership changes Facilitate stakeholder alignment across IT, Cyber Security, and business teams to establish effective vulnerability processes Oversee process readiness through workflow documentation, reporting requirements, and CMDB data requirements Coordinate SIT/UAT by managing test execution, defect resolution, and production readiness activities Enable adoption and change through training, knowledge transfer, and clear process documentation Candidate profile: Experience with Vulnerability Response (VR), CMDB, or ITSM modules, with knowledge of vulnerability management processes Chinese speaking with strong stakeholder communication skills About this company: A leading insurance organisation in the healthcare sector is focused on quality, innovation, and positive customer outcomes. Join a collaborative, forward-looking environment that values professional growth, knowledge sharing, and meaningful contributions. Keywords: ServiceNow Business Analyst, ServiceNow Vulnerability Response (VR), Vulnerability Management, ServiceNow ITSM, Cybersecurity Business Analysis What's next: Shape smarter vulnerability management and drive lasting operational impact through ServiceNow. Apply now!