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Manager Application DevOps Kuala Lumpur Position Objective Lead and manage application support and production operations to ensure system stability, service excellence, operational efficiency, and audit readiness. Oversee incident management, user access governance, stakeholder communication, and support service delivery while leading a team of engineers through effective task delegation, workload management, and performance monitoring. Drive continuous improvement through automation, AI-powered tools, and collaboration with engineering teams to enhance platform reliability and business outcomes. Responsibilities 1. Team Leadership & Workforce Management Lead, mentor, and manage a team of senior and junior support engineers and DevOps professionals. Assign, prioritize, and monitor tasks to ensure clear ownership, accountability, and timely delivery. Balance workload effectively across team members based on skills, experience, capacity, and business priorities. Conduct daily stand-ups, operational reviews, and progress tracking sessions to ensure visibility of incidents, projects, risks, and deliverables. Establish performance standards, coach team members, and develop technical and leadership capabilities within the team. Foster a culture of accountability, collaboration, continuous learning, and operational excellence. Ensure SLA, OLA, and operational targets are consistently achieved. 2. Production Support & Application Operations Lead daily production support operations across business-critical systems and applications. Oversee incident triage, prioritization, investigation, escalation, and resolution activities. Serve as the primary escalation point for major incidents and critical production issues. Ensure timely communication of incidents, maintenance activities, outages, and service restoration updates to stakeholders. Coordinate post-incident reviews and drive preventive measures to avoid recurrence. Monitor system health, application performance, integrations, and operational risks. 3. DevOps & Operational Excellence Drive DevOps best practices across application support and operational teams. Collaborate with engineering teams to improve deployment processes, release management, monitoring, and automation capabilities. Identify opportunities to automate repetitive operational tasks and support processes. Promote reliability engineering practices that improve system resilience, availability, and scalability. Establish operational standards, support frameworks, and governance controls. 4. AI-Powered Support & Productivity Champion the adoption of AI-assisted tools such as GitHub Copilot, Microsoft Copilot, and AI-driven monitoring and analytics solutions. Leverage AI technologies to accelerate: - Incident analysis and triage - Root cause investigations - Bug identification and resolution - Business logic troubleshooting - Documentation and knowledge base creation Establish governance and best practices for secure and responsible AI usage in accordance with organizational policies and regulatory requirements. Continuously identify opportunities to improve team productivity through AI and automation. 5. Business Analysis & Problem Management Develop a strong understanding of business processes and system functionality to effectively diagnose complex issues. Analyze incidents across application, data, infrastructure, and integration layers to identify root causes. Proactively identify recurring problems, operational risks, and service improvement opportunities. Drive problem management initiatives to improve platform stability and user experience. Translate technical issues into business impacts and communicate effectively with stakeholders. 6. Documentation, Governance & Compliance Ensure complete, accurate, and up-to-date documentation of incidents, operational procedures, knowledge articles, and runbooks. Oversee user access management, including provisioning, reviews, approvals, and de-provisioning. Manage audit activities and ensure operational compliance with internal controls and regulatory requirements. Maintain audit readiness by ensuring appropriate documentation, evidence retention, and adherence to policies. Establish and monitor governance processes across support operations. 7. Data Integration & Batch Operations Ensure operational readiness and stability of data integration, ETL, API, and batch processing activities. Monitor and manage data pipelines, scheduled jobs, and system interfaces. Coordinate investigations and resolutions for data-related incidents. Collaborate closely with business, product, infrastructure, and engineering teams to ensure seamless end-to-end operations. Requirements Education Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline. Relevant professional certifications are an advantage. Experience Minimum 8 years of experience in Application Support, Production Support, DevOps, or IT Operations. Minimum 3 years of people management experience leading technical teams. Proven experience managing incident response, service operations, and production environments. Strong experience in stakeholder management and business engagement. Experience managing support engineers across varying levels of seniority. Hands-on experience with access governance, audit support, compliance reviews, and operational controls. Experience supporting cloud-based, on-premise, and hybrid technology environments. Experience managing APIs, integrations, ETL processes, batch operations, and enterprise applications. Demonstrated success in using AI-enabled tools to improve operational efficiency and support effectiveness. We value diversity and inclusion by bringing together talented individuals from diverse backgrounds and experiences. We’re dedicated to equal opportunity, assessing candidates based only on their skills and qualifications, regardless of ethnicity, religion, gender, or nationality
India alone has 1,433 of them. Here's how to pick your next move.
4.658Jobs
1.433IN
70%EN
The devops job market is concentrated. India has 1,433 open roles, Poland has 560, and the US has 432. If you're based elsewhere or willing to relocate, knowing where the volume is helps you focus your search instead of applying blind.
Three-quarters of the ads are written in English—3,280 out of 4,658. This tells you about the ad itself, not whether the role requires you to speak English on the job. Check each posting carefully for language expectations.
A handful of employers are hiring hard right now. FullStack has 69 open devops positions, Link Group has 57, Upvanta has 36, and FlexBoard has 28. If you're building a target list, these four are worth researching deeply—they're actively scaling.
When you interview, expect questions about your incident response process. Hiring managers want to know how you've handled a real outage: what monitoring alerted you, what you did first, and what you'd do differently next time. Prepare a story with those three pieces.