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Responsibilities: Strategic Growth: Design strategies to recruit, grow, and retain top tier VIP members (UHNW) and hit ecosystem sales goals. Bespoke Partnerships: Partner with luxury brands to curate private, exclusive client events and unique retail activations. Team Leadership: Manage concierge and elite client relationship teams to deliver world-class hospitality and experience. CRM & Data Analytics: Oversee advanced CRM operations to track spending behaviors, preferences, and lifestyle patterns of top spenders. Rewards & Retention: Brainstorm and execute high-end reward concepts, private previews, and personalized gifting initiatives Requirements: Degree holder or above 12+ years in client development/ experience role in luxury retail management, private membership club, high-end hospitality, or luxury auction house with 5+ years of team management Exceptional interpersonal and networking skills with emotional intelligence suited for ultra-affluent clientele. Experienced in driving client lifetime value, engagement and stickiness Full professional proficiency in English, Cantonese, and Mandarin.