Operations Manager (Bangna KM.23)

About the role Reporting to the Head of Department, this role involves leading and inspiring a team of up to 400 staff with responsibilities including Safety, Quality, Customer Service, Costs and Continuous Improvement. The incumbent will be responsible for providing a high level of customer service to over 130 stores in a fast moving environment, controlling a budget of significant value, together with leading change initiatives to further improve performance in all key result areas. Key responsibilities Develop, manage and coach a team of section managers and supervisors, supporting them to inspire their teams to deliver above target results in the areas of Safety, Quality, Customer Service, Costs, People Engagement and Continuous Improvement Lead a team of up to 400 staff, with accountability for the whole order fulfillment cycle from Goods Receipt/Inbound, Put-away, Picking, Packing to Dispatch Coach and engage the team to ensure they perform to an acceptable standard, and operate in accordance with site quality, GDP, hygiene and housekeeping standards and health & safety requirements Fully buy in and follow all the principles of the All Star Program, leading by example to ensure the team is fully engaged with the system, and the culture is ingrained into the organization Lead Continuous Improvement activities, working closely with the various site functional teams, including the All Star team to continuously improve performance in all areas Promote and ensure a consistent, fair and robust approach to the implementation of people policies and procedures Be obsessed with standards so the people and facility fit the Makro Brand Ensure the continued professional development of your area of responsibility, to include the identification of suitable individuals in longer-term succession planning Carry out detailed resource planning and carefully track overtime to the agreed budget levels Track, manage and control day-to-day productivity, and labour and equipment allocation against budget About you Bachelor's Degree in Supply Chain, Production, Manufacturing, Engineering, Warehouse and Logistics or a related discipline Minimum 10 years of experience within a DC or warehouse, with 5 years at a management level, having a track record of driving sustainable improvements in all key result areas Leading a team greater than 100 staff within a fast moving, high volume and complex environment with a strong customer service and cost improvement bias Excellent leadership skills and a 'hands on' inspirational management style, results-driven, communicative, highly numerate and financially astute A passion for continuous improvement and a high level of customer orientation and understanding Proven analytical, problem solving and project management skills Good Command of English and PC Literate Able to work flexible hours with an open minded and positive attitude