QA Manager

Key Responsibilities Develop, implement, and oversee quality assurance strategies, systems, and standards to maintain consistent product quality and regulatory compliance. Lead and manage the QA team, providing coaching, guidance, and support for monitoring raw materials, in-process products, and finished goods against internal and external standards (e.g., ISO). Design and continuously improve quality inspection protocols and testing procedures to enhance operational efficiency and reduce quality-related costs. Conduct regular audits and inspections, including internal, external, customer, certification, and regulatory inspections, to identify and resolve quality issues. Analyze quality data and production metrics using statistical tools to identify trends, root causes, and implement corrective/preventive actions (CAPA). Collaborate with production, R&D, and supply chain teams to address and resolve quality issues across the value chain. Develop training programs and promote a quality-first culture within the organization. Evaluate supplier quality performance and coordinate improvement initiatives to ensure compliance with specifications and standards. Prepare and present detailed quality reports, risk assessments, and improvement proposals to senior management for strategic decision-making. Monitor customer feedback and implement strategies to enhance overall customer satisfaction with product quality. Investigate, report, and record non-conformities, providing proper corrective and preventive actions to reduce recurrence and continuously improve processes Qualification Bachelor's degree in Engineering (Mechanical, Industrial, or a related field) Minimum of 5 years of experience in Quality Assurance and Quality Control, with at least 1-3 years in a leadership or managerial role within the furniture or assembly industry In-depth knowledge of quality systems and standards such as ISO 9001 or other industry-relevant frameworks Strong leadership, analytical, and problem-solving skills, with the ability to perform root cause analysis Proficiency in data analysis and statistical quality control (SQC) tools Excellent communication and interpersonal skills, with the ability to lead cross-functional teams and interact with external stakeholders Proficiency in Microsoft Office and quality management software; experience with CAD or technical drawing interpretation is a plus Good command of spoken and written English