Senior Officer, Key Account Management

Key responsibilities: Customer service: Develop and enhance the customer relationship to understand customer needs. Order processing: Coordinate closely with the Ops team and the Sales team to ensure seamless support for customers on the quote-to-cash process. Sales support: Meet customer revenue forecasts through maximizing the utilization of sites. Support or lead the customer site audits and visits. Monitor and drive improvement on the key program and new opportunities. Drive the customer qualification programs, including site qualification, key projects & new technologies approval. Inventory Management: Manage the loading, backlog, inventory, delivery performance and flexibility per customer forecasts & demand. Occasional Travel and overtime are required Qualifications required: Bachelor’s Degree or higher in Science, Engineering, Business Administration, or equivalent Experience. 5+ years of working experience in Customer Relationship. Experience in the electronic manufacturing industry is preferred. Experience with International business and managing customer accounts is necessary. PC literate in Microsoft Word, Excel and PowerPoint. Self-motivated, independent, data-oriented and a good team player. Good command of spoken and written English, Chinese, Mandarin.