IT Integration Consultant

About the Role Spring GDS Asia Pacific (G3 Worldwide Hong Kong Ltd) is part of a global logistics network supporting cross-border e-commerce and shipping solutions. We are looking for an IT Integration Consultant to manage system integrations across customers, carriers, and internal platforms. This is a customer-facing role where you will handle end-to-end integrations, connecting external platforms to Spring’s systems using APIs and other digital solutions. You will help onboard customers efficiently, improve processes, and support ongoing digital development. Job responsibilities: Responsible for integrating Spring Asia Pacific customers into Spring’s shipping services through APIs, web portals, e-commerce platform plugins, and SFTP The IT Integration Consultant serves as the link between customers, carriers, platforms, Customer Service, Account Management, and our IT organization, ensuring the integration process runs as smoothly as possible The IT Integration Consultant understands the implications of customer needs and our operational processes regarding IT integrations, and advises on process improvements Integrate logistical carriers/partners within our systems, coordinating between developers, product managers, and partners from requirements definition through testing and go-live Connect customers to our APIs, e-commerce platform plugins, and web portals Provide continuous development and support for our expanding platform connections Describe and implement optimal, sustainable processes for connecting and maintaining APIs and plugins Propose optimizations and improvements to current processes for different stakeholders Ensure customer and carrier setups are well organized, including incident management and logging Address, handle, and resolve customer inquiries regarding API connections, CSV files, and offered products and services in accordance with company guidelines and policies Maintain up-to-date IT knowledge and integration techniques to remain a knowledgeable liaison for customer IT departments Involve account managers and/or developers in a timely manner when issues are too complex or unclear Initiate changes to create new integration solutions and/or process optimizations Translate customer needs into effective IT solutions Provide timely and efficient support for new customer cases, perform feasibility checks, and advise Sales and other commercial stakeholders on required integration steps Assist in tender processes when required Contribute ideas for optimization and improvement within the IT department Act as backup for the Senior IT Officer at Spring Asia Pacific when required. Job Requirements Degree holder, preferably in Information Technology, Computer Science, or a related discipline Minimum 5 years of experience in a relevant field, with hands-on expertise in APIs, data (databases, JSON, CSV), system integration, troubleshooting, migrations, and software development Knowledge of APIs (e.g. REST/SOAP), programming languages, and integration techniques Familiarity with the full integration lifecycle, including design, testing, and deployment, is an advantage Proficient in English, Cantonese, and Mandarin Result-oriented with a can-do attitude Able to work effectively in a multicultural team environment High level of IT savviness with a strong business mindset and customer focus Strong sense of responsibility with the ability to work under pressure and meet deadlines Innovative, open to change, and receptive to new ideas Good communication skills, with the ability to work with both technical and non-technical stakeholders Willingness to travel on a case-by-case basis as required. Reporting line Reports to: Operations & Corporate Services Director (Asia Pacific) Functional reporting: Strategic Business Development Manager, PostNL HQ