Payment Operations Team Leader（mandarin speaker）

Position Summary We are seeking an experienced Payment Team Lead to oversee the daily operation and management of the company's global payment channels. The successful candidate will be responsible for managing payment service providers (PSPs), banking relationships, deposits, withdrawals, settlements, payment risk controls, and payment performance optimization. Key Responsibilities 1. Payment Channel Management Manage and maintain the company's global payment channels and infrastructure. Coordinate with payment service providers (PSPs), banks, acquiring partners, and payment gateways. Oversee client deposit, withdrawal, settlement, and reconciliation processes. Ensure stable payment operations and continuously improve payment efficiency. Identify and implement new payment solutions across different regions and markets. Optimize transaction success rates while reducing processing costs. 2. Payment Risk Management Monitor payment activities and identify suspicious transactions. Investigate payment failures, disputes, refunds, and chargebacks. Work closely with the Risk, Compliance, and Customer Service teams to resolve payment-related issues. Develop and implement payment monitoring procedures and internal controls. Ensure compliance with AML, KYC, and other regulatory requirements. 3. Payment Operations and Reconciliation Perform daily monitoring of payment transactions and settlement activities. Analyze transaction data, payment conversion rates, and processing performance. Coordinate with finance teams regarding reconciliation and settlement processes. Develop and maintain payment-related operational procedures and documentation (SOPs). Ensure all payment systems operate efficiently and reliably. 4. Cross-functional Collaboration Collaborate closely with the following departments: Product Team Technology Team Risk Team Compliance Team Finance Team Customer Service Team Requirements Bachelor's degree or above. At least 3 years of experience in payment operations, payment solutions, or payment partnerships. Previous experience in the Fx, CFD, cryptocurrency, online brokerage, or FinTech industry. Strong understanding of payment gateways, acquiring businesses, electronic wallets, and cross-border payment systems. Familiarity with AML, KYC, chargeback management, and fraud prevention processes. Excellent analytical, communication, and problem-solving skills. Ability to work effectively in a fast-paced environment.