流程優化 Logistics Process Optimization Manager

Responsibilities: 1. Monitor delivery experience data across regions, analyze performance against targets, and develop improvement measures to enhance delivery efficiency. 2. Address order backlog issues, collect frontline feedback, and drive the implementation of system optimization plans. 3. Manage the delivery outbound call process, optimize dispatch strategies to reduce customer complaints. 4. Coordinate resources from sales, carriers, and headquarters to handle delivery exceptions and ensure issue resolution. 5. Summarize process optimization methods and document solutions to support team capability improvement. Qualifications: 1. Possess process monitoring and data analysis skills, capable of tracking regional delivery experience data, identifying bottlenecks, and devising measures to improve delivery efficiency. 2. Have experience in system optimization and requirement implementation, able to evaluate and execute system function improvement plans based on frontline feedback. 3. Demonstrate strong problem-solving insight, able to identify root causes from delivery exceptions and order backlogs, and propose systematic solutions. 4. Maintain an awareness of industry best practices, capable of researching new methods in logistics and delivery and applying them to practical problem-solving. 5. Possess cross-departmental collaboration experience, maintain an open mindset and decisiveness in cooperation, and drive rapid resolution of complex delivery issues. 6. Align with JD’s core values: Customer First, Innovation, Striving, Accountability, Gratitude, Integrity. 工作內容： 監控各區域派送體驗數據，分析達成情況並制定改善措施以提升配送效率； 處理積壓訂單問題，收集第一線回饋並推動系統功能最佳化方案落地； 管理派送外撥流程，優化催派策略以降低顧客抱怨； 協調銷售、承運及總部資源，處理派送異常流程並推動問題閉環； 總結流程優化方法，沉澱解決方案以支援團隊能力提升。 任職資格： 具備流程監控與資料分析能力，能監控各區域派送體驗資料並分析瓶頸，制定改善措施提升配送效率； 具備系統優化與需求落地經驗，能基於第一線回饋評估並推動系統功能優化方案執行； 具備問題本質洞察能力，能從派送異常、積壓訂單中識別根本原因並提出系統性解決方案； 具備業界最佳實務學習意識，能研究物流配送領域新方法並應用於實際問題解決； 擁有跨部門協作經驗，在協作中保持開放心態並敢於決策，推動複雜派送問題快速解決； 符合京東價值觀：客戶為先、創新、奮鬥、擔當、感恩、誠信。