IB Client Support Executive

Job Responsibilities Client Support & Relationship Management Act as the primary point of contact for clients through live chat, email, social media, and phone. Handle a broad range of client inquiries, including account opening, account setup, and technical issues related to platforms and applications. Investigate client feedback, provide timely resolutions, and escalate complex cases when necessary. Sales Handbook & Training Material Management Maintain and update handbooks and training documentation for sales clients (e.g. Onboarding guides, video tutorials, FAQ documents) to reflect current operations and policy changes. Ad Hoc Administrative & Operational Support Support cross-departmental requests and projects, as assigned (e.g., assist with generating CRM reports when needed) Job Requirement Prior experience in a customer service role within the related industry is preferred. Familiarity with customer support tools, CRM systems. Proficient in verbal and written Chinese and English. Excellent communication skills, with the ability to clearly convey ideas and resolve issues effectively with clients and internal teams. Strong multitasking skills to manage multiple client inquiries and tasks while maintaining quality and meeting deadlines. Willingness to work flexible shifts, including afternoons (up to 10 PM) and nights (up to 12 AM) as needed