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Description of accountabilities & responsibilities: Manage daily support requests, including review, assessment and assignment of tasks to appropriate IT team member, and monitor progress to resolution. Identify continuous improvement projects that improve system performance, reduce cycle time, eliminate errors and reduce cost. Any other tasks as deemed required by immediate superior or management. Skills and Knowledge Required: In depth exposure in enterprise applications. Experience working with ERP software Experience working with reporting tool, preferable dashboard Expected Outcomes: To effectively collaborate with the QA Tool team and implement Katalon along with unit testing within the DIT team