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Responsibilities: Ensure high level of residents’ satisfaction by providing prompt and courteous services and establishing friendly rapport with residents Answer enquiries, handle complaints, provide local information and resolve problems requested from residents Provide clerical support and manage the Concierge counter Requirements: Diploma holder, preferably in hotel or tourism management Good team player with pleasant personality and customer oriented Excellent spoken in both English & Mandarin College and university student are welcome to apply for Part Time Concierge Fresh graduates are welcomed to apply Benefits: (for full time staff) Discretionary Bonus 12-14 Annual Leave 8 Rest Day Per Month On the Job Training Full Paid Sick Leave Maternity Leave and Paternity Leave Compassionate Leave Medical Plan & Family Hospitalization Insurance Referral Bonus MPF Staff Discount Overtime Compensation 15 Statutory Holiday NO OVERNIGHT Shift Duty Work Location: Serviced Apartment in Tsim Sha Tsui area (Personal data collected will be used for recruitment purpose only)