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Turn customer feedback and business requirements into practical webstore improvements that make shopping easier and help increase conversion. WORKING ARRANGEMENTS • Salary: RM5,000–RM7,000 per month, depending on experience and ability • Location: Chew Jetty, 10300 George Town, Penang • Monday–Friday, 10:00am–7:00pm, on-site • Saturday, 10:00am–2:00pm, fixed WFH arrangement WHAT WE'RE LOOKING FOR • Degree in Engineering, Computer Science, Information Technology or a related field • Strong written English, research ability, data interpretation and structured problem-solving skills • Able to turn unclear business needs into practical website improvements and measurable actions • Self-driven, commercially aware and comfortable learning new technologies independently • Familiar with AI tools and interested in using automation to improve productivity • Good visual judgement and understanding of user experience, conversion and brand presentation • Experience with e-commerce platforms, web analytics, UX, CRO, CMS or automation tools is an advantage • Able to communicate clearly with colleagues and business stakeholders in the languages used for daily operations • Able to communicate confidently in Mandarin, as the role involves assisting Mandarin-speaking customers on a daily basis. WHAT YOU'LL BE DOING • Improve page speed, navigation, search, filters and mobile-first shopping experience • Identify and reduce friction across product discovery, cart and checkout journeys • Improve reviews, delivery tracking, returns, FAQs and product information based on customer feedback • Analyse negative feedback and turn recurring issues into practical website improvements • Optimise product pages, product recommendations, bundles, cross-sells and abandoned-cart journeys • Plan and run a continuous testing and improvement loop using customer, sales and website data • Maintain a consistent, premium and trustworthy brand presentation across the webstore • Research, evaluate and implement suitable webstore, analytics, AI and automation tools • Automate suitable back-office and repetitive webstore processes • Prepare clear documentation, workflows and performance reports • Work cross-functionally with marketing, creative, customer service, operations and management teams ABOUT CTG GROUP CTG Group is a fast-growing e-commerce and business solutions group established in 2018. We manage multiple health, beauty and business-related brands across online and offline channels. This job advertisement is published through Wisdom Factory Sdn Bhd, one of the companies under CTG Group. We value ownership, innovation, teamwork, continuous learning and measurable business impact. BENEFITS • EPF, SOCSO and EIS statutory contributions • Annual leave: 10–18 days based on length of service • Medical reimbursement of up to RM500 per year upon confirmation, covering GP treatment and prescribed medication • Monthly KPI allowance and performance-based bonus, subject to role requirements, individual capability and management assessment • Annual company trip (optional), monthly training and team activities • Performance-based salary review, subject to management assessment and company policy • Career development opportunities as CTG Group continues to expand