Major Loss Repair Co-ordinator - Insurance

About the Role We’re looking for a highly organised and proactive Major Loss Repair Coordinator to join our team and play a critical role in managing complex insurance repairs following major events and natural disasters. This role will be based out of the Summerhill office. In this fast-paced role, you’ll work closely with Site Supervisors, insurers, trades and internal teams to coordinate end-to-end repair projects — ensuring quality outcomes, strong communication, and a seamless customer experience. If you thrive under pressure, enjoy problem-solving, and want to be part of a team that delivers meaningful outcomes for customers during challenging times, this is the role for you. What You’ll Be Doing Work closely with Site Supervisors to drive claims forward and ensure projects are progressed efficiently through to completion Manage and coordinate major loss repair projects from start to finish Collaborate with insurers and internal teams to assess damage and scope works Coordinate trades, resources, and schedules to keep projects on track Monitor timelines, budgets, and progress, proactively addressing any delays Act as the key point of contact for customers, providing clear and consistent updates Liaise with contractors and suppliers, including negotiating where required Ensure all works meet safety, compliance, and quality standards About You Minimum 3 + years’ experience in project coordination (insurance or construction highly regarded) Experience managing multiple, high-value or complex projects Strong organisational skills with the ability to prioritise in a fast-paced environment Confident communicator who can engage with a wide range of stakeholders Solution-focused with strong problem-solving ability Ability to build relationships and manage expectations effectively Why Join Us? Competitive salary package Genuine opportunities for career growth and development Supportive, team-focused environment Be part of a business that makes a real difference helping customers recover after major events