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Customer Service Agent (Up to 19k | Call Centre | 6 months contract)

Adecco · Causeway Bay, Wan Chai District

📅 13/08/2026
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Our client is an American mobility as a service provider looking for a Customer Service Agent to join their team. Contract Period: 6 months Working Hours: 5 days per week, 8 hours per day (10AM-7PM/2PM-11PM | Including weekends and public holidays) Work From Home Free Meal Key Responsibilities Conduct high-volume outbound warm and cold calls to prospective and existing users. Promote platform benefits and guide users through onboarding processes. Achieve daily and weekly call volume, conversion, and quality targets. Assist users with app installation, navigation, account registration, and document submission. Resolve user inquiries and technical issues during the onboarding journey. Maintain accurate CRM records, including call notes, lead status updates, and customer feedback. Requirements 1–2 years of experience in Customer Service, Telesales, or Contact Center environments. Experience in cold calling or warm lead generation is highly preferred. Comfortable using CRM systems, mobile applications, and digital platforms. Strong communication and interpersonal skills with a professional phone manner. Target-driven mindset with the ability to work under pressure and handle objections effectively. Willingness to work rotational shifts, including weekends and public holidays when required. If you're interested in this role, please click 'Apply Now' to apply the position via Adecco website with your CV. Please note that only short-listed candidates will be notified. All information collected will be held in strict confidence and solely used for recruitment purposes.
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