Senior Student Services Officer

Student Services Officer About Skyline Higher Education Australia (SHEA) Skyline Higher Education Australia (SHEA) is an Institute of Higher Education that seeks to inspire students to achieve academic success and create positive socio-economic change through innovation, science, technology, and collaboration. SHEA is registered as an Institute of Higher Education under the Tertiary Education Quality and Standards Act 2011 and is regulated by Tertiary Education Quality and Standards Agency (TEQSA). It is also an approved CRICOS education provider under the ESOS Act 2000. SHEA currently offers Bachelor of Information Technology (BIT), Bachelor of Information Technology specialising in Cybersecurity, Bachelor of Information Technology specialising in Artificial Intelligence and Master of Information Technology (MIT) with an AI pathway and will be looking at offering new courses in the future. About the role The Student Services Officer provides comprehensive support services to students enrolled in Skyline Higher Education's (SHEA's) courses. The role contributes to a positive student experience through proactive support, coordination of student services and programs, and timely assistance throughout the student lifecycle. This role reports to the Registrar. Key responsibilities Provide comprehensive support to students throughout their student lifecycle at SHEA Coordinate student orientation activities, liaising with internal departments to support the effective delivery of services and a positive experience for new students Address and resolve student enquiries, issues and concerns in a timely and professional manner Act as a liaison between students, administration and other departments to facilitate access to services and contribute to an enhanced student experience at SHEA Maintain accurate and up-to-date information in the Student Management System, ensuring data integrity and compliance with institutional requirements Assist in the delivery of programs and activities that support student engagement, wellbeing, and success Identify opportunities for continuous improvement and contribute to the enhancement of systems, processes and SHEA's student support framework Perform other duties and responsibilities as assigned by the Registrar About you Qualifications in a relevant discipline At least 3 years' experience in providing high-quality student support preferably in a higher education environment In-depth understanding of student needs, with the ability to handle sensitive matters with professionalism, discretion and sound judgement Excellent communication and interpersonal skills with the ability to engage effectively with students and stakeholders from diverse backgrounds Sound problem-solving skills and a proactive approach to identifying and implementing improvements to services and processes Strong organisational and administrative skills, with the ability to manage competing priorities High level of attention to detail and commitment to maintaining accurate records and data integrity Ability to work collaboratively with academic and professional staff to support student engagement, success, and a positive student experience Proficiency in the use of student management systems, and Microsoft Office applications Commitment to supporting student engagement, retention, and success Apply All correspondence will be treated in confidence and only shortlisted candidates will be contacted for the next stage of the recruitment process.