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Your Role: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants Other special tasks as assigned from Manager To Succeed Your Role: University graduate or at least diploma level with pension and finance experience At least 1 year of MPF client service experience, both in employer and member level Candidate with more experience will be considered as Customer Care Supervisor Strong MPF and related knowledge Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers Familiar with checking customer profile with back-office system Good problem solving skills Fluent in English and Mandarin What we offer: 14 days AL 17 days Public Holidays Birthday Leave Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave MPF / ORSO contribution Scholarship for further studies Life insurance and medical benefits Family health benefits Dental benefits Staff discount Free access to the company's amenities