Career Support Senior Manager (Recruitment)

About the Role The Senior Manager, Career Support is accountable for the strategic direction, operational excellence, and overall performance of the Career Support function. This role leads multiple teams and leaders, drives business outcomes through scalable processes, owns senior stakeholder and client relationships, and champions operational transformation initiatives. The Senior Manager ensures alignment with global business objectives while building organizational capability, leadership bench strength, and succession plans. Required Qualifications 8-12 years of experience in recruitment operations, RPO, customer support, workforce management, or related fields, including senior leadership experience. Minimum of 2+ years of tenure in a Senior Managerial role. Strong experience in account management or client services leadership. Proven track record of personally managing high-stakes client relationships and building strategic partnerships. Experience working with U.S.-based RPO, recruitment, healthcare staffing, customer support, or service delivery environments. Deep expertise in process improvement, operational excellence, and business transformation initiatives. Experience establishing, scaling, or optimizing operational functions, campaigns, or support processes in a start-up environment. Demonstrated success leading cross-functional process improvement and business implementation projects. Strong leadership capability with experience developing managers and building high-performing teams. Excellent communication, stakeholder management, and executive-level presentation skills. Key Accountabilities Leadership & Strategy Lead managers and teams to achieve business objectives and operational targets. Establish strategic direction, goals, and KPIs aligned with company priorities. Drive organizational performance through effective planning, execution, and accountability. Build leadership bench strength through coaching, talent development, and succession planning. Partner with executive leadership to identify growth opportunities and organizational needs. Operations & Process Excellence Oversee end-to-end Career Support operations and service delivery. Drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability. Establish and monitor operational metrics, performance dashboards, and reporting frameworks. Manage operational risks, escalations, and business continuity requirements. Lead implementation of new processes, systems, and operational best practices. Stakeholder & Account Management Own senior client and stakeholder relationships and act as a trusted business partner. Provide strategic insights and recommendations to internal and external stakeholders. Ensure high levels of service quality, client satisfaction, and business impact. Lead resolution of critical client issues and complex operational escalations. Collaborate with cross-functional leaders to align operational priorities and business objectives. Talent & Organizational Development Lead and develop Managers, Team Leads, Specialists, and Associates. Conduct talent reviews, workforce planning, and succession management activities. Foster a culture of accountability, continuous improvement, and employee engagement. Develop future leaders and strengthen organizational capability. KPI Ownership Placement and fulfillment performance Client satisfaction and account health metrics Operational efficiency and productivity metrics Quality and compliance performance Process improvement and transformation outcomes Employee engagement, retention, and leadership readiness Capacity planning and resource utilization Escalation management and service-level performance Stakeholders & Collaboration Executive Leadership Team Senior Client Stakeholders Career Support Managers and Team Leads Job Seekers and Employers Operations, Product, Platform, and Support Teams PH Site Leadership U.S. Business Leadership