Store Manager (ฺMatter Makers)

Store Manager [Junior - Senior] Brand : Matter Makers Responsibilities: 1.Sales & Business Support Manage the daily operations of a small-scale store, ensuring smooth and efficient store performance. Monitor daily sales performance and assist in implementing improvement strategies. Encourage the team to maximize sales opportunities and deliver personalized service. 2.Store Operations Management Assist in overseeing daily store operations to ensure smooth and efficient workflows. Ensure all operational procedures follow the brand’s Standard Operating Procedures (SOP). Monitor store opening and closing procedures. Support operational tasks including cashiering, reporting, Online delivery and administrative duties. Coordinate with internal departments regarding operational matters. 3.Customer Experience Ensure the delivery of high-quality customer service aligned with luxury retail standards. Handle customer inquiries, complaints, and service recovery professionally. Support clienteling activities and relationship building with key customers. 4.Inventory & Store Support Assist in inventory management, stock replenishment, and stock counts. Ensure accurate stock handling and reporting. Support visual merchandising execution and store presentation standards. Lead and Control stock loss 5.People Management Lead, coach, and develop the team, including recruitment, scheduling, and performance management Foster a positive work environment and drive team engagement Ensure effective staff training and uphold service excellence and product knowledge Job Specification Bachelor’s Degree / Diploma / High Vocational Certificate or equivalent work experience. Minimum 3-5 years of retail management experience, preferably in Fashion retial or premium retail. At least 1–2 years in a supervisory or assistant management role and Proven experience managing a retail store and leading frontline teams. Experience in fashion or luxury retail is preferred. Strong leadership, operational, and customer service capabilities. Able to communicate in English with local and international customers. Ability to work in a fast-paced environment and flexible hours (including weekends and holidays) Working & Benefit Conditions 5/6-day work week, including weekends and public holidays. Flexible to work during peak sales periods, promotional events, and product launches. Provident fund & SSO. Group insurance includes life, health, and dental insurance. Employee discount. A learning environment where you can dive deep and make an impact.